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Questions
Where do we meet the morning of the tour?
Our van will stop at 4 pickup points along the Las Vegas Strip. If you are staying at another location, choose the pickup point nearest your hotel. The pickups and times are as follows:
#1) 6:00AM at Mandalay Bay Shark Reef Entrance
#2) 6:15AM at Treasure Island Buccaneer Bay Blvd.
#3) 6:30AM at Stratosphere Tour Entrance
#4) 6:45AM at USA Hostel on Fremont (side street)
What time will we get back?
Return to the Las Vegas Strip locations is roughly 7PM PCT on Tuesday evening.
What is included during the trip?
Trips are all inclusive. Round trip transportation to and from the Las Vegas Strip, along with all in-park
transfers and fees, is included. Desert Adventures provides all camping equipment, sleeping bags, sleeping pads,
tents, kitchen utensils, and cooking equipment. You will get personalized service and freshly prepared meals.
You just need to be ready to explore Zion National Park, and we will do the rest.
Do you offer student discounts?
Yes! We offer student student backpacker rates, which are discounted. You must supply a valid/current student ID
to qualify.
Do you offer any discounts for children (or other)?
Children age 6-14 years receive a $50 dollar discount per person for the Zion Express, Canyon Escape,
and Grand Circle Trips. All other guided tours are $10 discount.
Is there a minimum age requirement?
Yes. To make the most of our trip, we rise early and retire late. Young children sometimes
struggle with the lengthy days, and long drives. For the enjoyment of everyone on the multi-day canyon trips,
we ask that children be at least 6 years of age, or older.
What kind of experience do your guides have?
Our guides have years of experience in the outdoors; both personally and professionally. They possess a vast
knowledge of the areas we visit, the trails, the wildlife, the plants, and weather patterns. Before they can
become trip leaders, they must undergo strict training programs which prepare them to manage groups, make good
decisions, and handle emergencies. CPR and First Aid training, as well as Wilderness First Aid or First
Responder is standard, and we carry satellite radios and/or cell phones at all times.
Is there white water rafting?
On the Zion Express and Canyon Escape trips, you can tube in the Virgin River, but there is no rafting. If you
opt for the 4-day Grand Circle, we add an extra day for whitewater rafting activities and ATV or mountain bike riding.
What should I bring/wear?
Take a look at our packing list
section, for a complete outline of items to bring on the Zion Express. If you have questions, don't
hesitate to call our office. We will be happy to answer any questions you have about clothing, hiking boots,
sleeping bag ratings, etc.
Do you supply alcohol? May we bring our own?
We do not supply alcohol (nor is it allowed during activities), however you may bring your own for dinner,
or the campfire. You will have an opportunity to purchase last minute snacks, beer, or wine before heading
to camp, so if this interests you, bring some spending cash.
When should I make a reservation?
Space is limited, so you should make your reservations as early as possible. Please see our section on
Rates & Dates for availability,
or call our friendly reservation staff.
Are there minimum participant requirements?
Yes. In order to keep prices affordable, our trips have a minimum number of participants in order to run as
scheduled. In the event we are 1 or 2 people short, we will offer the option of still running the trip, for a
small additional fee. We will also do everything in our power to reschedule you, or move you to another tour
- even if it means with another company. If none of these options work with your schedule, we will refund your
money 100%.
Should I buy travel insurance?
If you are concerned about the possibility of cancellations, we strongly suggest you purchase trip cancellation
insurance to protect your vacation investment. Our cancellation policy will apply in every instance, with no
exceptions for any reason. Desert Adventures is not responsible for any expenses incurred due to travel delays,
flight cancellations, or illness. Desert Adventures assumes no financial responsibility for personal injury,
emergency evacuation, or equipment lost or damaged in any way. Desert Adventures cannot be responsible for the
cost of lodging or accomodations in the event of a trip cancellation (even for minimum participants not being met).
What if I have to cancel?
We have a 14 day cancellation policy. Cancellations made 2 weeks prior to departure date will receive a full refund,
minus a processing fee of $25 per person. Cancellations made within 7-13 days of scheduled departure date will
receive a 50% refund. Cancellations made within 3-6 days of scheduled departure date will receive a 25% refund.
Absolutely no refunds will be issued for cancellations within 48 hours. If you must reschedule, we require 48 hours
notice and rescheduling fees will apply. Desert Adventures will not issue any refund for leaving a trip early, or
for late arrivals. Trips run rain or shine. Desert Adventures reserves the right to cancel trips due to weather or unsafe
conditions. In this case, we will reschedule, issue a credit, or refund money, depending on individual
circumstances.
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